The QuestionPro Blogtag:,2008:/12008-08-26T00:31:36ZInsights and Sneak Peaks on QuestionProMovable Type Open Source 4.1Weekly Webinar August 27th 10am PDT.tag:blog.questionpro.com,2008://1.1962008-08-26T12:00:00Z2008-08-26T00:31:36ZOur next 'Introduction to QuestionPro' webinar will be held this Wednesday, August 27th at 10am PDT. Sign up for the webinar by clicking here....Scott Zaleskihttp://blog.questionpro.com/scott
here. ]]>
August 13th Webinar Questions and Answerstag:blog.questionpro.com,2008://1.1852008-08-19T12:15:48Z2008-08-19T03:57:41ZSimply click on the answers titles for the detailed answers and interface screen shots.1) How do you put fields in our emails to our clients?Mail Merge / Personalizing Emails - How to?License Level - Corporate or Enterprise2) How do we link our e-mails and surveys to our work order numbers?3) Can we track our surveys with the project number of each particular jobs?4) Our project numbers are 00000.000.000 would this work?Custom Variables Scroll down to view the insightful training video!License Level - Corporate or EnterpriseCustom Variable Based GroupingLicense Level - Corporate or Enterprise5) If you load a list of addresses into QuestionPro, what address does the survey appear to come from in the receving party's inbox? Can this be personalized?The default 'From' email address will be the address of the QuestionPro license holder. This field can be changed to any email address of your choice.Survey Invitation Email - Edit Email Invitation Message/Text - How to?License Level - All6) Can you create your own groups? Grouping and SegmentationLicense Level - Corporate or Enterprise7) Can you customize the Web page respondents are taken to after completing the survey?Thank You Page CustomizationLicense Level - All8) How can I test this with a questionnaire?Send Test Email (Quick Email Invitation)License Level - All9) How long are reports kept online?Surveys and Data are preserved on the QuestionPro servers as long as you are a paid customer. All maintenance fees are included in either your monthly or annual license charge.10) How many people can be on the Corporate License?To protect the privacy and security of our customers'...all licenses are considered SINGLE user licenses which means only the owner of the account is allowed to log into his/her QuestionPro account. QuestionPro does offer Sub-Accounts that can be assigned to additional users within an organization. We provide a cutting edge multi-user environment where users can collaborate on surveys and share data in real time. In addition, Dashboard Accounts provide a means to view and share data in a ready-only manner with your clients or managers using a white-labeled QuestionPro interface.More information about folders and our multi-user environment can be found below:Short VideoMulti-User Discounted Pricing for Corporate and Enterprise AccountsYou can add additional accounts right now by logging into your account, clicking on "My Account" in the upper right, and choosing, "Add/Remove" users in the left hand navigation.11) If we stop using QuestionPro will we be able to get our data?If for some reason, you wish to cancel your account with QuestionPro then you just have to make sure you export your data before canceling. Once you cancel, your surveys and data will be deleted from our servers.12) How is the ID number of a survey in QuestionPro generated?The Survey URL is automatically generated when you create a survey. The survey ID number is randomly generated for each survey you create and is located towards the end of the survey link. For example:https://www.questionpro.com/akira/TakeSurvey?id=102412713) Is there a help number to call if I need technical support?Phone support comes with a Corporate or Enterprise license only. Please contact your Account Manager for more information concerning our support process....Scott Zaleskihttp://blog.questionpro.com/scott 1) How do you put fields in our emails to our clients? Mail Merge / Personalizing Emails - How to? License Level - Corporate or Enterprise
2) How do we link our e-mails and surveys to our work order numbers? 3) Can we track our surveys with the project number of each particular jobs? 4) Our project numbers are 00000.000.000 would this work?
Custom Variables Scroll down to view the insightful training video! License Level - Corporate or Enterprise
5) If you load a list of addresses into QuestionPro, what address does the survey appear to come from in the receving party's inbox? Can this be personalized?
6) Can you create your own groups? Grouping and Segmentation License Level - Corporate or Enterprise 7) Can you customize the Web page respondents are taken to after completing the survey?
Surveys and Data are preserved on the QuestionPro servers as long as you are a paid customer. All maintenance fees are included in either your monthly or annual license charge.
10) How many people can be on the Corporate License?
To protect the privacy and security of our customers'...all licenses are considered SINGLE user licenses which means only the owner of the account is allowed to log into his/her QuestionPro account. QuestionPro does offer Sub-Accounts that can be assigned to additional users within an organization. We provide a cutting edge multi-user environment where users can collaborate on surveys and share data in real time. In addition, Dashboard Accounts provide a means to view and share data in a ready-only manner with your clients or managers using a white-labeled QuestionPro interface.
More information about folders and our multi-user environment can be found below:
You can add additional accounts right now by logging into your account, clicking on "My Account" in the upper right, and choosing, "Add/Remove" users in the left hand navigation.
11) If we stop using QuestionPro will we be able to get our data?
If for some reason, you wish to cancel your account with QuestionPro then you just have to make sure you export your data before canceling. Once you cancel, your surveys and data will be deleted from our servers.
12) How is the ID number of a survey in QuestionPro generated?
The Survey URL is automatically generated when you create a survey. The survey ID number is randomly generated for each survey you create and is located towards the end of the survey link.
For example: https://www.questionpro.com/akira/TakeSurvey?id=1024127
13) Is there a help number to call if I need technical support?
Phone support comes with a Corporate or Enterprise license only. Please contact your Account Manager for more information concerning our support process.]]>
Weekly Webinar Wednesday August 20th at 10am PDT.tag:blog.questionpro.com,2008://1.1812008-08-14T21:23:11Z2008-08-19T03:15:37ZWednesday's webinar session, 'An Introduction to QuestionPro', will help familiarize yourself with the basic survey building, sending, and reporting sides of QuestionPro. Click here to register... I will be posting the questions and answers from last week's webinar shortly. Thanks, Scott...Scott Zaleskihttp://blog.questionpro.com/scott
here to register...
I will be posting the questions and answers from last week's webinar shortly.
Thanks,
Scott]]>
Webinar Follow-up Questions/Answerstag:blog.questionpro.com,2008://1.1782008-08-10T19:19:36Z2008-08-10T19:58:48ZLots of great questions came about from our first webinar last week. Here's a break down of them with their respected answers. Just click on the answers titles for the detailed answers and interface screen shots. 1) Sometimes our clients don't want to give us their e-mail lists. Can they send it out but still link to their customer DB? Yes, you can use an External Reference Variable to track who has taken the survey. For more information, please see the Survey Integration article below: Survey Software Integration License Level - Corporate or Enterprise 2) How are you hosting the Webinar on a Mac? Go-to-Meeting and Webinar are now compatible with Macs. 3) How do you add custom fields when importing an email list? Custom Variables License Level Needed - Corporate or Enterprise 4) Are there limits on the number of variables we can pass through the URL? Custom Variables License Level - Corporate or Enterprise 5) How do I get a copy of QUESTION PRO FOR DUMMIES book? Subscribe to our blog and receive a free copy. Any paid customer can receive a copy as well by sending me an email with your contact information. scott [dot] zaleski [at] surveyanalytics [dot] com 6) Can you balance/weight the results online e.g. set 50% male: 50% female? Enable Mean Calculation Custom Weights and Scales License Level - Corporate or Enterprise 7) What are the Advanced Analysis options? Advanced Analysis Tools License Level - Corporate or Enterprise 8) Can you make buckets or segments in the report? Grouping and Segmentation Time-based Grouping Multiple Criteria Segmentation License Level - Corporate or Enterprise 9) Can you show us an example of CSV exported raw data? Sample Reports (scroll to the bottom for a sample) License Level - All 10) With the Web Professional service, can I include a picture graphic or a video within a survey for respondents to view and answer questions about? Yes, images can be included, but not videos. You will need the Corporate license to load videos. Adding Images Limits on Images License Level - All 11) What about multiple language surveys? Multilingual Surveys License Level - Corporate or Enterprise 12) If I want to give my client access to reports, can i let them log in but not edit the surveys? Client Dasbhoard Account License Level - Corporate or Enterprise 13) Isn't there a link you can send to clients as well? Yes, you can send over the URL of the Real-time Summary report, however, your clients will not be able to further analyze the results. The report you share will remain static. Report Sharing License Level - All 14) Can I set up as many Dashboard Accounts as I want? If you have the Corporate license or Enterprise then you can add Dashboard Accounts. The price is based on the numbers of accounts needed. Additional information concerning our Volume-based pricing for Multi-users licenses can be found on our pricing page: Licenses and Pricing 15) In any of the available licenses, is there a back button feature? No, not at this time. We offer a 'Save and Continue' feature which allows users to leave the survey and comeback to finish it at a later time. Save and Continue License Level - Corporate or Enterprise 16) Does your ballot protection work by IP Address? Anti-Ballot Box Stuffing License Level - All 17) If people save and continue later, and they don't use the e-mailed link that notifies them that they saved their survey, but instead go to the original invitation, aren't they starting a brand new survey? Yes, this will happen if you do not select Anti-Ballot Stuffing. If you do select ABBS then users will return where they left off if they click on the original link....Scott Zaleskihttp://blog.questionpro.com/scott
1) Sometimes our clients don't want to give us their e-mail lists. Can they send it out but still link to their customer DB?
Yes, you can use an External Reference Variable to track who has taken the survey. For more information, please see the Survey Integration article below:
Survey Software Integration
License Level - Corporate or Enterprise
2) How are you hosting the Webinar on a Mac?
Go-to-Meeting and Webinar are now compatible with Macs.
3) How do you add custom fields when importing an email list?Custom Variables
License Level Needed - Corporate or Enterprise
4) Are there limits on the number of variables we can pass through the URL?Custom Variables
License Level - Corporate or Enterprise
5) How do I get a copy of QUESTION PRO FOR DUMMIES book?
Subscribe to our blog and receive a free copy. Any paid customer can receive a copy as well by sending me an email with your contact information. scott [dot] zaleski [at] surveyanalytics [dot] com
6) Can you balance/weight the results online e.g. set 50% male: 50% female?Enable Mean CalculationCustom Weights and Scales
License Level - Corporate or Enterprise
7) What are the Advanced Analysis options?Advanced Analysis Tools
License Level - Corporate or Enterprise
8) Can you make buckets or segments in the report?Grouping and SegmentationTime-based GroupingMultiple Criteria Segmentation
License Level - Corporate or Enterprise
9) Can you show us an example of CSV exported raw data?Sample Reports (scroll to the bottom for a sample)
License Level - All
10) With the Web Professional service, can I include a picture graphic or a video within a survey for respondents to view and answer questions about?
Yes, images can be included, but not videos. You will need the Corporate license to load videos.
Adding ImagesLimits on Images
License Level - All
11) What about multiple language surveys?Multilingual Surveys
License Level - Corporate or Enterprise
12) If I want to give my client access to reports, can i let them log in but not edit the surveys?Client Dasbhoard Account
License Level - Corporate or Enterprise
13) Isn't there a link you can send to clients as well?
Yes, you can send over the URL of the Real-time Summary report, however, your clients will not be able to further analyze the results. The report you share will remain static.
Report Sharing
License Level - All
14) Can I set up as many Dashboard Accounts as I want?
If you have the Corporate license or Enterprise then you can add Dashboard Accounts. The price is based on the numbers of accounts needed. Additional information concerning our Volume-based pricing for Multi-users licenses can be found on our pricing page:
Licenses and Pricing
15) In any of the available licenses, is there a back button feature?
No, not at this time. We offer a 'Save and Continue' feature which allows users to leave the survey and comeback to finish it at a later time.
Save and Continue
License Level - Corporate or Enterprise
16) Does your ballot protection work by IP Address?Anti-Ballot Box Stuffing
License Level - All
17) If people save and continue later, and they don't use the e-mailed link that notifies them that they saved their survey, but instead go to the original invitation, aren't they starting a brand new survey?
Yes, this will happen if you do not select Anti-Ballot Stuffing. If you do select ABBS then users will return where they left off if they click on the original link.
]]>