Blog Archives

Motivation vs Movement: How to Really Get Your Employees To Work


“The opposite of job satisfaction is not job dissatisfaction but, rather, no job satisfaction; and similarly the opposite of job dissatisfaction is not job satisfaction, but no job dissatisfaction.” –  Frederick Herzberg or in other words: “Even with food, shelter, and company, people will always be unhappy with #firstworldproblems.” Coordinating a group of people is difficult. This is natural and will be natural until humans figure out a way to share a single brain. (Borg?) But often corporations and managers find that even when they get the infinite details figured of who does what in which manner, employees still won’t work.

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Insight: Feature requests


Like most companies we get a lot of feature requests. More often than not these come in from our Idea/Feedback portal. In this post, we pull back the product curtain to give you insight on the stages an idea goes through once it is picked up from the portal. The following is true for not just parts of a product but apply to the whole development process.

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First, you plant the seed… But how do you nurture your relationships with your customers in a meaningful way?

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A healthy and strong customer relationship is one of the most effective ways to cultivate customer insight and maximize retention. So it’s surprising that so many companies encounter challenges in their ability (or inability) to find ways to  keep their valued customers connected and engaged after they are recruited or after they have purchased a product or service. Every smart marketer knows that it’s easier to keep an existing customer than acquire a new one — and yet, far more focus and energy is expended on acquisition, and not enough on retention. Nurturing a customer’s relationship is not an easy

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QuestionPro Maintenance – Friday, 31st July 2015

We’ll be doing some maintenance that will take our site down for a few hours. This update will take place at approximately 11:30 PM Pacific Daylight Time on Friday, 31st July 2015. Typically this process will take around 3 hours. Thank you in advance for your patience!

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We’re getting a new look!

Every now and then, it’s just time for a new look. This weekend, we’ll be rolling one out for QuestionPro. We’re pretty excited about it and think you’ll like it, too.

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A primer on customer feedback survey projects


Customer feedback – we all know it’s important, but we also all want to avoid making our customers feel like they’ve been pressured into replying, let alone feeling like they are being over-surveyed. Let’s look at the general steps to a successful customer feedback survey project.

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