Category Archives: New Feature

How to Optimize Your Survey for Mobile

Posted on May 14, 2012 by Ivana Taylor | Leave a comment

Mobile technology is more popular than ever before, as we have no doubt all noticed from the ever-present mobile phones and tablets on our possession at all times. According to Cisco’s Visual Networking Index, global traffic to mobile devices is expected to increase 18-fold by 2016. Smartphone use tripled in 2011, and it’s expected that mobile devices will use 2.6GB of data per month.

What does all this mean for online survey creation? Quite simply, you must be optimizing your online surveys for mobile devices since that’s where people are accessing their email and browsing the web. To address this need, QuestionPro surveys are automatically optimized for mobile respondents using our mobile device auto-detection and the latest HTML5 rendering. Lets take a look at they key features of mobile optimized surveys.

What is a mobile optimized survey?

A mobile survey is simply a assessment taken on a mobile device like a smartphone or a tablet. A mobile optimized survey is easy to read and is designed specifically for people using small touchscreen devices. The text is larger and the buttons easier to click. All QuestionPro surveys are mobile optimized.

How do I create mobile surveys?

QuestionPro makes the survey configuration process easy for the individuals creating online surveys. You will create the survey in QuestionPro and send it to respondents using email, Facebook, weblinks, popups or QR codes – just as you would with any other survey.

QuestionPro then uses “mobile device auto-detect” to identify that the respondent is viewing the survey from a mobile phone or tablet. The survey is automatically optimized for such mobile devices, which means it will look good, be easy to read, thus making it easy to complete. There is no additional set up or configuration that’s needed. It’s that easy!

What devices work with mobile surveys?

The respondent’s mobile device is automatically detected. As such, most modern mobile browsers are compatible with our mobile surveys. These devices include iPhones, iPads, Androids phones and tablets, Windows Phone, BlackBerry and many more.

As more and more individuals do their online computing from mobile phones and tablets, it’s critical to make sure your surveys are accessible through those devices. With QuestionPro’s online survey optimization, it’s as easy as can be to design one survey that’s user-friendly for mobile. Don’t miss out on obtaining valuable survey responses because you’re not thinking in mobile terms.

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Posted in Best Practice, New Feature, QuestionPro

How Does Export To Cloud Work?

Posted on January 25, 2012 by Ivana Taylor | 1 Comment

In order to know how Export to Cloud works, you will first need to understand what Export to Cloud is all about. It is pretty simple. It is a tool or an option that allows you to export excel reports into your DropBox and Google Docs account.

The Export to Cloud can be accessed once you log into your account. From the main page, you can subsequently select Surveys Ø Reports Ø Export Data ØExport to Cloud. Here are the steps you will need to follow:

Exporting your survey reports to Google Docs

Step #1:

Once you select Surveys, click on the Reports tag and look through the items listed at the right side of the screen to find Export Data and click on it. Once you’ve clicked it, you’ll see three main tools listed, the “Raw Data Export”, “Charts & Analytics Export” and “Export to Cloud”. Click on the Authenticate with Google Docs button and log into your Google Doc account. If you are already signed into your Google account, this step will automatically be omitted, taking you to the next step.

Step #2:

Once you’ve logged in, you’ll be taken to an authenticating page, where you will need to click on Grant Access button at the lower left side of the screen to authenticate your account.

Step #3:

You will then be redirected back to the Export Data page, where you will then be able to click on the Export to Cloud button to post your Excel Report in your account. If you want to remove or disable the association of your Excel Report with your Google Docs accounts, you can click the Delete Association button to do so.

Exporting Your Survey Reports to DropBox

Exporting your survey reports to DropBox is pretty much the same as exporting your reports to your Google Doc account.

Step #1:

On the main Export Data page, click the Authentiate with DropBox button and log into your DropBox account.

Step #2:

Click on the Allow button from the DropBox authenticating page to authenticate your account.

Step #3:

Once you’ve been redirected to the Export Data page, you can then click on the Export to DropBox button and post your report to your DropBox account. If you want to remove or disable the association of your survey report with your DropBox account, click on the Delete Association button.

Whether you are using a Google Doc account or a DropBox account, there are certain license and Access options available with each of them. These include no long term commitments, unlimited surveys, responses, questions and advanced toolset and features.

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Posted in New Feature, QuestionPro

Students and Faculty – Get QuestionPro Corporate Edition – FREE – (Yes there is a catch)

Posted on November 24, 2011 by Vivek Bhaskaran | Leave a comment

Are you a student or a faculty member of a College or a University? Did you know you can get fully featured QuestionPro Corporate Edition absolutely free! Seriously – OK there is a catch – Your University or Department must be enrolled in our Site Licensing Program.

How does the Academic Site Licensing Program work?

With the Site License, all students and faculty members of a University (or a Department) get access to the QuestionPro Corporate Edition at NO EXTRA CHARGE. A standard flat fee (depending upon the size of your Department or University) is charged to give you unlimited accounts.

Each of the accounts themselves can create Unlimited Surveys and Responses.

Some of the universities enrolled in the Site Licensing program:

Want to learn more?

http://questionpro.com/edu or academic@surveyanalytics.com

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Posted in New Feature, Training

Tagged academic research, students

IPSOS joins us in ushering in the SmartPhone revolution

Posted on November 22, 2011 by Vivek Bhaskaran | Leave a comment

Today, we are proud to announce that IPSOS Loyalty has partnered with Survey Analytics and SurveySwipe to power the next wave of research with smartphones. Many of you know that we believe that smartphones represent a HUGE opportunity for research and many completely new and innovative models for insight and loyalty development with come out of this crucible. We are leading this effort with our SurveySwipe and SurveyPocket platforms – for the smartphones and tablets respectively.

We’ve partnered with IPSOS to join forces and bring smartphone based data-collection into mainstream research. IPSOS has a pedigree of exploring cutting edge technologies and using it as a differentiator for research.

With the IPSOS Mobile Loyalty Network, IPSOS clients have easy access to most of the tools offered by the Survey Analytics group of companies – Including IdeaScale, SurveySwipe, MicroPanel, MicroPoll, SurveyPocket – not to mention QuestionPro and SurveyAnalytics itself.

Here is what Ken Peterson, COO of IPSOS had to say about the partnership:

“Ipsos has always been a leader in adopting new methodologies to offer clients the latest and best innovations to provide market insights. The introduction of the Ipsos Loyalty Mobile Network is another way Ipsos Loyalty is staying on the forefront of innovation. We evaluated the best mobile survey technology available in the market, and it was an easy decision to partner with Survey Analytics.”

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Posted in Best Practice, New Feature, Research Tools and Apps, Uncategorized

Tagged Smartphone, surveyswipe

Use Survey Timer to Spice Up Engagement and Response Rates

Posted on November 11, 2011 by Ivana Taylor | 1 Comment

Survey Timer has been a feature on Survey Analytics for a while but it’s now moved over to those of us who use and love QuestionPro.

I have to admit that when I heard about it, I didn’t quite get it. I didn’t understand the potential benefits that having a timed survey would offer.

So to get a little more information and clarity on the subject, I talked to Aditya Bhat, our director of sales. Here’s a peek at our conversation.

What is Countdown Timer?

Countdown timer is a feature that actually sets a time limit on a survey. Respondents literally have to complete the survey within a certain period of time. When the timer runs out — the survey closes and the responses are marked as incomplete. The minimum time limit is 1 minute and the maximum is 60 minutes.

Why would you ever want your survey to time out?

Believe it or not, answering a survey under a given time frame actually increases the quality of responses in terms of capturing the first thing that comes to the respondents mind. A classic use case would be a quiz survey.

A Quiz Survey?

Of course, surveys aren’t just for finding out what people think, they can be an ideal tool to find out what people know. And using a timer increases their concentration on the material. Too often, respondents are disengaged from surveys – they simply click on the extreme ratings; lowest, highest or right down the middle. Often these responses can’t be used. Adding a timing feature increases their engagement and full participation.

What’s the benefit of this?

The biggest advantage of this feature is to reduce drop out rates. The respondents have to complete the survey as soon as they start it as there is a timer. They can not leave it and walk away from their desk etc.

Who do you see using this feature the most?

Market Researchers and people running Employe satisfaction surveys. When you have the employee answer the survey in a give time frame will get you more precise data as they dont have much time to think and alter their answer.

Countdown timer follows the gaming trend

If you’ve been reading our articles, you know that we’re big fans of making surveys more engaging and more fun — the industry calls it Gamification. Big brands are using games to get their customers and fans more involved and online and mobile surveys have jumped into the fray as well.

If you haven’t tried the countdown timer feature in your surveys — be sure to give it a try. Follow the help link to set it up: http://questionpro.com/help/610.html

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Posted in New Feature

Tagged survey timer, timed surveys

One less click for Multi-Lingual Surveys

Posted on September 8, 2011 by Vivek Bhaskaran | Leave a comment

We’ve added the Language and multi-lingual settings to the Question Context menu. This mean, one less click for setting up surveys in multiple languages!

The multilingual context menu will show up if you are running a survey with multiple languages!

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Posted in Best Practice, New Feature, QuestionPro

Topline analytics comes to the Edit Screen…

Posted on August 31, 2011 by Vivek Bhaskaran | Leave a comment

Another day another UX enhancement. We’ve decided to bring in the “Top Line” analytics – into the Edit Survey Screen. After looking at the usage patterns of QuestionPro, we noticed that a vast majority of time is spent by our users in the Edit Survey Tab – this is where most of the edit work is done – kinda makes sense.

We have the top section of the Edit Survey screen available for meta data like the Survey URL, ability to post to Facebook and Twitter. It lacked analytics. So, we are bringing in the most important analytics – the “Completed Count” of the survey in.

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Posted in New Feature, QuestionPro

Some UX Enhancements…

Posted on August 29, 2011 by Vivek Bhaskaran | 1 Comment

User Experience (or as the cool kids call it – UX) – Its one of those things – everyone has an opinion! Well – so do we. We’ve made some subtle (but worthwhile) changes to the flow of QuestionPro – that we think you’ll find makes your life easier! These updates will be rolled out to all our customers over the course of the week.

My Question Library – Tab on the left navigation:

Drop-Down menus for question based actions – In Context:

One click theme, header and logo update:

Direct Access to Analytics/Reports from the My Surveys screen:

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Posted in New Feature, QuestionPro

Free survey respondents pilot program

Posted on August 9, 2011 by adityabhat | 1 Comment

We’ve just launched a new pilot program at QuestionPro offering free
access to general population US consumers. Specifically we’re offering
access to our pool of pre-screened and pre-qualified respondents, this
includes both online and mobile based surveys.

The cost of accessing survey respondents through traditional ‘sample
services’ is often $4+ per respondent. With our new pilot program we
are offering free access to survey takers; up to 10 questions and 250
respondents. We’re able to offer this free access by using our own
panel management companies MicroPanel (online panels) and SurveySwipe
(mobile panels). By using MicroPanel and SurveySwipe we can guarantee
that your survey samples come from the highest quality candidate pool,
ensuring your panel based research is as accurate as possible.

Free access to MicroPanel and SurveySwipe is included with all Web
Professional and Corporate licenses. Here’s what you get:

Free access to survey takers; up to 10 questions and 250 respondents
Send your surveys to mobile or online based panels
Segment your results by existing profile attributes (e.g.
gender, income, age, etc…)

To learn more about setting up your free panel please see the
following help file: http://surveys.questionpro.com/akira/TakeSurvey?id=2470707&custom1=blog

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Posted in customer research, New Feature, QuestionPro

SurveyPocket App Adds Rank Order Survey Question While Offline

Posted on June 23, 2011 by jessicaprz | Leave a comment

As SurveyPocket evolves, we’re seeing exciting offline question type support continue to increase. One of the latest offline capabilities added is Rank Order question functionality, which allows survey takers to rank items in order of preference by selecting a numeric value for each answer prompt.

Are you familiar with doing field research? Imagine conducting survey after survey, carrying and collecting all of that paper, just to have to later input the collected data into your online account . Now imagine carrying an iPad, with no worries of internet since SurveyPocket supports fully offline abilities. Later, once you have internet, just sync your iPad with your online Survey Analytics with a touch of a button.

Try it out. It’s free!

Rank Order Question on SurveyPocket

How to add a Rank Order Question and view in SurveyPocket?

Step 1: Under the Edit Survey page click on the Add New Question link: