Blog Archives

How to Get the Best Results From Your Online Survey

An online survey can provide valuable information about your customers, clients or potential market. Surveys help save time and dollars while also helping you make smarter decisions because you have data to sort and search for answers.

Posted in Best Practice, customer research

You Won’t Believe These Two Simple Features That Will Increase Survey Response Rates

radio buttons online survey

This might be too much of a good thing, but like a good, creamy and fattening dessert, I can never get enough of MORE responses.  I’m sure you feel the same way.  Well, today, I’m going to show you how two simple, teeny, tiny little features can increase your survey response rates.

Posted in Feature Enhancements

How to Increase Your Online Survey Response Rates

Online surveys have a lot of different purposes and can be a great way to receive feedback or helpful data. If you’re looking for demographic information or seeking reviews for your products or services, online surveys can be a great way to accomplish just this and more. In order to make them worth your while, however, you need to make sure that your target audience is responding to your survey. The following are several helpful tips that will make people more likely to both take your survey as well as enjoy it in the process:

Posted in Best Practice

How to Engage Your Customers in New Product and Service Development

engage customers with surveys

What if I told you that you could start selling a product or service BEFORE it’s developed?  That sounds absolutely crazy and it turns the tables on a traditional product development cycle.  But this is a viable cost-saving, profit building strategy that a lot of entrepreneurs are using.  It also goes by the name of “minimum viable product” in some industries.

Posted in customer research

How Surveying Customers Can Actually Increase Sales

Maintaining and building a customer base is the key to good business. While acquiring new customers is more difficult than maintaining existing ones, it is still crucial to keep existing customers while enticing new ones. Surveys are a great way to do both. Research has found that simply asking the customer how a business was performing is a great way to keep current customers satisfied and earn new customers as well. Surveys can help a business keep abreast of what customers need both now and in the future.

Posted in Best Practice

20 Not-so-Obvious Questions to Ask Your Customer on Your Survey

Sometimes the toughest part of getting customer feedback is knowing what information to collect and what questions to ask.  It’s so tough, in fact, that there are some users who turn into a pillar of salt when confronted with the dreaded — “Create a Survey” button and have to choose “New Survey” to create a survey from scratch.

Posted in customer research