- Quirks Marketing Research magazine, in its January issue published a piece I authored — “Thanks for Asking” – Embedded below is the article. For those of us with ADHD here are some of the major points:
- Customer Engagement is as important (if not more) than Customer Satisfaction
- Engagement comes with Listening more and Talking less
- Engagement allows you to emotionally connect with your customers.
I’ve embedded the article below on scribd. If you have troubles please click on the link below.
Rob Hoehn
Ivana Taylor
Vivek Bhaskaran
5circles
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