1) How do we require a question?
All you need to do is click on the ‘Settings’ icon in the rectangle box to the right of the question. From there, click on the ‘Validation Require Question’ checkbox.
License Level – All
2) How can I add a comment box to a multiple choice question?
You have a few options depending upon if you want to provide one comment box for the multiple choice question or if you want to provide a comment box for each answer choice selected (the latter is my recommendation)
a) Set up your multiple choice question type.
b) Set up a comments box question type and add piping text code.
c) Add Branching logic to your multiple choice question and enable looping. Make sure you plug in your piping text in this area too.
Looping with Branching
d) Add a page break after your comments question for a smoother flow. Below is a simple example:
Branching/Comments Survey
License Level – Corporate or Enterprise
3) Can you change the font color?
License Level – All
4) Is there anyway to ensure the response is from the person the survey was e-mailed to?
Your best bet in this case would be putting some pre-screener questions that would probably identify the correct person taking the survey. You can enable Anti-Ballot Box, however this will just stop the same person from taking the survey twice and someone from forwarding the email invitation after taking the survey.
5) Can a question be added to the library after a survey is created? If so, how is that done?
Yes, click on the ‘Copy’ icon near the question in the ‘Edit Survey’ mode and choose the Library option.
License Level – All
6) How do you upload company e-mail addresses from Outlook?
There is an option that should allow you to export your email list into excel or a csv file. Once you have that file, you can then do a bulk upload into QuestionPro.
Importing Email Addresses from Excel/CSV
License Level – All
7) When you delete a question why does Question Pro take the numbers out of sequential order?
Question Codes – How to bulk update?
License Level – All
Where do you store the images that will be used in the survey?
Image Library
License Level – All
9) Can a you a survey but send it out under the bosses e-mail address?
License Level – All
10) Can you block the original recipient from forwarding the survey to someone?
License Level – All
11) Can you establish a cut-off date to complete the survey so it will not accept responses past a certain date?
Close / Terminate / Inactivate Survey – How to?
License Level – All
12) How do you delete surveys at some point (clean up)?
Response Viewer — deleting/viewing/editing individual responses
License Level – All
13) “Prevent Ballot Stuffing” means that a participant can only take the survey once, correct?
Yes
14) There are 400 survey templates. Is there a way to print a list of the survey titles?
No, you can run a search on titles which will only show surveys that match your keyword.
15) What is the difference between separator and page break?
16) Basically: How to set up drop-down multi-matrices (like an excel table)?
Side-By-Side Matrix – Select List Vs. Radio Buttons
License Level – Enterprise
17) How to do compound branching?
Compound/Delayed Branching
License Level – Enterprise
18) Can you go over how to create a multi-lingual survey?
a) Build the Survey
b) Copy survey over and rename the survey based on the language of choice. Do this as much as needed based on the number of languages.
c) Translate each individual survey by going in to each question type. Make sure you DO NOT change the question or answer order. This will allow you to use the Combine Reports functionality at the end of the survey campaigns to combine results for reporting purposes.
Combine Results of Multiple Surveys
License Level – Corporate or Enterprise
Rob Hoehn
Ivana Taylor
Vivek Bhaskaran
5circles
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