QuestionPro Blog

Simply click on the answers titles for the detailed answers and interface screen shots.

1) How do you put fields in our emails to our clients?
Mail Merge / Personalizing Emails – How to?
License Level – Corporate or Enterprise

2) How do we link our e-mails and surveys to our work order numbers?
3) Can we track our surveys with the project number of each particular jobs?
4) Our project numbers are 00000.000.000 would this work?

Custom Variables
Scroll down to view the insightful training video!
License Level – Corporate or Enterprise

Custom Variable Based Grouping
License Level – Corporate or Enterprise

5) If you load a list of addresses into QuestionPro, what address does the survey appear to come from in the receving party’s inbox? Can this be personalized?

The default ‘From’ email address will be the address of the QuestionPro license holder. This field can be changed to any email address of your choice.

Survey Invitation Email – Edit Email Invitation Message/Text – How to?
License Level – All

6) Can you create your own groups?
Grouping and Segmentation
License Level – Corporate or Enterprise

7) Can you customize the Web page respondents are taken to after completing the survey?

Thank You Page Customization
License Level – All

How can I test this with a questionnaire?

Send Test Email (Quick Email Invitation)
License Level – All

9) How long are reports kept online?

Surveys and Data are preserved on the QuestionPro servers as long as you are a paid customer. All maintenance fees are included in either your monthly or annual license charge.

10) How many people can be on the Corporate License?

To protect the privacy and security of our customers’…all licenses are considered SINGLE user licenses which means only the owner of the account is allowed to log into his/her QuestionPro account. QuestionPro does offer Sub-Accounts that can be assigned to additional users within an organization. We provide a cutting edge multi-user environment where users can collaborate on surveys and share data in real time. In addition, Dashboard Accounts provide a means to view and share data in a ready-only manner with your clients or managers using a white-labeled QuestionPro interface.

More information about folders and our multi-user environment can be found below:

Short Video

Multi-User Discounted Pricing for Corporate and Enterprise Accounts

You can add additional accounts right now by logging into your account, clicking on “My Account” in the upper right, and choosing, “Add/Remove” users in the left hand navigation.

11) If we stop using QuestionPro will we be able to get our data?

If for some reason, you wish to cancel your account with QuestionPro then you just have to make sure you export your data before canceling. Once you cancel, your surveys and data will be deleted from our servers.

12) How is the ID number of a survey in QuestionPro generated?

The Survey URL is automatically generated when you create a survey. The survey ID number is randomly generated for each survey you create and is located towards the end of the survey link.

For example:
https://www.questionpro.com/akira/TakeSurvey?id=1024127

13) Is there a help number to call if I need technical support?

Phone support comes with a Corporate or Enterprise license only. Please contact your Account Manager for more information concerning our support process.